Returns & Exchanges

Refunds, Returns & Exchanges

Your satisfaction is our priority. Although we are sure you'll love the products we offer, sometimes things just don't go as planned. If you have received your order and it's unsatisfactory, reach out to us and we will do our best to help make things right. 

In order to be eligible for a refund, you must return the product within 60 calendar days of your purchase. Item(s) must be in original condition as you have received it and undamaged in any way.

After we receive your item, our team will inspect it and process your refund. The payment will be refunded to the original payment method used during the purchase. For credit card payments, it may take 5 to 10 business days for the refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 60 calendar days have passed, you will not be eligible for a refund.

If you have additional questions or require more information, please feel free to contact our customer support team.

1. Please email cs@organicbasicfood.com to request a refund or exchange and we will assign you a RMA number.
2. Mail your returned item to:
   
   Organic Basic Food
   Returns Department (RMA Number)
   145 Industrial Ave. Unit S, Little Ferry, NJ 07643

Return Exceptions

Some items can not be returned if they are opened. These include hygienic products, masks, and any other items that specifically state otherwise.

Restocking Fee

Items returned may be subject to a 10% restocking fee and it will be deducted from your refund. During the return process, we will let you know of any potential restocking fees. Shipping and handling fees are excluded from the refund. Orders shipped incorrectly due to an error on our part will be excempt from any restocking fees and any potential reshipment charges. 

Exchanges

If the product(s) received is still sealed and in original condition, you may exchange it without being subject to a restocking fee. You will have to cover the return shipping unless the exchange is required due to an error on our part.